16 WAPT’S ROSS ADAMS JOINS US LIVE WITH THIS STORY— SHE SAYS SHE CAN’T PAY THE THOUSANDS OF DOLLARS. AND SHE HASN;T GOTTEN SATISFACTION FROM JXN WATER. PKG 0980 54-1:02 <I DON’T UNDERSTAND HOW MY BILL IS JUMPING UP FROM 1000 TO 1000 TO 1000 NOW IT’S $1346 ON IT.> SANDRA HARRIS IS SEEING RED. THE JACKSON WOMAN SAYS SHE JUST GOT A BILL FROM JXN WATER FOR MORE THAN $3000. 0980 42-52 SANDRA HARRIS/HAS HUGE WATER BILL <I AM WONDERING WHY I’M GETTING A BILL SO HIGH LIKE THAT. WE DON’T USE THAT MUCH I JUST. WASH LIGHT ON SATURDAY OR UNLESS I NEED IT FOR WASHING OR SOMETHING.> ACCORDING TO HARRIS WHEN SHE CALLED JXN WATER TO COMPLAIN ABOUT THE SKY HIGH BILL SHE SAYS SOMEONE TOLD HER… 0980 3:21-3:31 <IT MUST BE A PROBLEM SOMETHING WRONG. YOU MUST HAVE A LEAK ON YOUR PROPERTY. IT’S SOMETHING ELSE.> HARRIS BELIEVES THAT SOMETHING ELSE STARTED IN FEBRUARY AFTER A CREW WITH THE GAS COMPANY WAS WORKING ON THE GAS LINE RUPTURED A WATERLINE WHICH SPEWED WATER FOR TWO DAYS. HARRIS SAYS MYSTERIOUSLY WATER HAS BEEN RUNNING FROM THE SIDE OF HER HOME -INTO THE GARAGE AND DOWN THE DRIVEWAY 0980 2:49-2:54 <I DON’T KNOW WHERE IT’S COMING FROM YOU KNOW. AT ONE TIME THEY SAID IT WAS MY NEIGHBORS HOUSE THAT IT WAS LEAKING.> A SPOKESMAN FOR JXN WATER TELLS US CUSTOMER BILLING ISSUES ARE VERY COMPLICATED AND RESOLVING THEM TAKES THE CUSTOMERS WORKING WITH THE COMPANY ON HOW TO BEST HELP THEM. THAT INCLUDES CALL HISTORY, BILLING PAYMENTS AND IF THERE’S A WATER LEA
Jackson woman wants to know why her water bill is more than $3,000
Updated: 7:41 PM CDT Apr 19, 2024
A Jackson woman with a $3,000 water bill is looking for answers and help.Sandra Harris said she can’t pay the sky-high bill by herself. She said she’s reached out to JXN Water to find out why the bill is so high.“I don’t understand how my bill is jumping up from $1,000, (and another) $1,000, (and another) $1,000,” Harris said. “I am wondering why I’m getting a bill so high like that. We don’t use that much. I just wash on Saturday, unless I need it for washing, or something.”According to Harris, when she called JXN Water to complain, she said someone told her: “It must be a problem; something wrong. You must have a leak on your property.’ It’s something else,” Harris said.Harris believes that something else started in February after a crew with the gas company was working on the gas line ruptured a water line, which spewed water for two days. Harris said, mysteriously, water has been running from the side of her home into the garage and down the driveway.“I don’t know where it’s coming from,” she said. “At one time, they said it was my neighbor’s house that was leaking.”Ameerah Palacios, with JXN Water, said they’ll have to research Harris’ case. “Customer billing issues are very complicated and resolving them takes the customer working with JXN Water to fully understand how we can best help them,” Palacios said in a statement. JXN Water will look at the call history, billing payments and verify if there was a leak on the property, Palacios said. “We encourage customers to call us and work out the issue with the people who can help them by calling 601-500-5200,” Palacios said.
A Jackson woman with a $3,000 water bill is looking for answers and help.
Sandra Harris said she can’t pay the sky-high bill by herself. She said she’s reached out to JXN Water to find out why the bill is so high.
“I don’t understand how my bill is jumping up from $1,000, (and another) $1,000, (and another) $1,000,” Harris said. “I am wondering why I’m getting a bill so high like that. We don’t use that much. I just wash on Saturday, unless I need it for washing, or something.”
According to Harris, when she called JXN Water to complain, she said someone told her: “It must be a problem; something wrong. You must have a leak on your property.’ It’s something else,” Harris said.
Harris believes that something else started in February after a crew with the gas company was working on the gas line ruptured a water line, which spewed water for two days. Harris said, mysteriously, water has been running from the side of her home into the garage and down the driveway.
“I don’t know where it’s coming from,” she said. “At one time, they said it was my neighbor’s house that was leaking.”
Ameerah Palacios, with JXN Water, said they’ll have to research Harris’ case.
“Customer billing issues are very complicated and resolving them takes the customer working with JXN Water to fully understand how we can best help them,” Palacios said in a statement.
JXN Water will look at the call history, billing payments and verify if there was a leak on the property, Palacios said.
“We encourage customers to call us and work out the issue with the people who can help them by calling 601-500-5200,” Palacios said.
